Online Resources & Advising

Online Completely Advising

This information is for students in the Online AA degree program.

On-campus students, please contact Advising for information and assistance.

New Online AA degree students

Welcome! Take these steps to begin your successful journey as a new student:

  1. You will receive an email after you submit your application with instructions on Step 2.  
  2. Complete the Canvas module, “New Student Orientation – Online AA Degree.” This is an in-depth program that simulates an online class and is not expected to be completed in one sitting.
  3. Contact the online advisor (listed below) to schedule an appointment to register for classes once you have completed the orientation.

Current and returning Online AA degree students

The online advisor is available by appointment Monday through Friday. Students are required to meet with their online advisor for course selection and to register for online completely classes. 

There are three ways you can make an appointment:

Next, determine how you’d like to work with the online advisor:

  • By phone/email – We’ll call you.*
  • Video chat (requires computer/internet access and a microphone) – We’ll set it up.*
  • In-person.

* If you schedule an appointment online, please then email the online advisor and let them know if you prefer a phone, email or video chat meeting.

Advising Events

Advising sponsors many events throughout the year. Please follow our Facebook page and keep an eye on myBlackHawk announcements. In addition, check your student email daily. Advisors will send you information that relates to your specific needs.

Online Student Resources

Online AA students have access to all the Student Support Services at Black Hawk College, including the library, counseling, tutoring and more. In addition, student support services will be centralized within Canvas (the BHC online learning portal) so that students can easily access needed resources.

Counseling Services

The Counseling Department is available to support all BHC students (on- and off-campus). You are welcome to contact a BHC counselor if you have personal, educational or social concerns or worries. The Counseling Department webpage has a list of free national and local hotlines and resources along with mental health screening tools. You can reach a BHC counselor at 309-796-5199 or to set up a confidential appointment via phone, Zoom or in-person.

More info on Counseling >>

Career Services

In Career Services, we’re available to assist you with identifying and working toward career goals, honing your job search skills by creating résumés and cover letters, and improving your interviewing skills. We are here to help you find work experiences relevant to your educational.

  • Career Coach is a great tool to find career information, take a career assessment, and even write your résumé.
  • Big Interview will teach you tips and tricks for nailing your job interview. Use code 0542 to access the site. We also can schedule practice interviews over Zoom to give you a chance to practice what you’ve learned.
  • Handshake is an online job search platform designed to help you find the perfect job opportunity. Post your résumé, connect with employers, and search and apply for jobs. Create your account today and let your job search begin.

We are here to help you with ALL of your career goals. Reach out to Angela Striegel at to get started.

More info on Career Services >>

Disability Services

Student with disabilities may use a variety of accommodations to make online coursework accessible. Our services range from testing accommodations to audio books, assistive technologies, sign language interpreters and much more. As an online learner, you will find all of the support you need.

Request Assistance

Please contact Disability Resources & Access at Staff members are ready to help you get everything you need in place. In order to receive accommodations, you will need to provide documentation of your disability, complete the intake and consent form, which can be found at, and participate in an intake meeting with the Disability Resources & Access Coordinator. Information disclosed about one’s disability will remain confidential. Services are free.

Online Testing & Other Services

Testing for online classes is often done in a proctored testing environment. Testing accommodations are available and may include reduced distraction testing locations, readers, scribes, and other accommodations.

More info on Disability Services >>

Enrollment Services

Evaluation and Acceptance of Prior Credit

An official transcript must be sent directly from all colleges to Black Hawk College if the student wants to use previous college coursework for course placement, financial aid or credit transfer. All transcripts become the official property of Black Hawk College and will not be returned or issued to another institution. An evaluation of transfer credit will be conducted upon admission to the college and will be based on the current declared program of study.

Academic credit is generally accepted only from institutions that are accredited by one of the regional accrediting associations. Credit from sources other than regionally accredited associations must be approved by the appropriate department chair and/or dean. Official transcripts may be ordered from prior schools and sent digitally to

Ordering Black Hawk College Transcripts

Black Hawk College has authorized the National Student Clearinghouse to provide transcript ordering via the web. There is a minimal processing fee associated with the transcript order. Provide a major credit or debit card when placing your order. Your card will only be charged after your request is complete.

To update your address in our student database, send an email using your myBlackHawk email account to

To order an official BHC transcript:

  • Log in to the Clearinghouse secure site.
  • The site will go through placing your order, including delivery options and fees. Order as many transcripts as you like in a single session. A processing fee will be charged per recipient.
  • Order updates will be emailed to you. Track your order online.

When placing an online transcript request, remember that all requests will be filled in the order in which they are received the next business day.

Graduation and Commencement

All graduates must complete the Black Hawk College Graduation Application. Financial obligations to BHC must be fulfilled before your diploma or transcripts will be issued.

Download the current graduation application.

Diplomas will be mailed to spring graduates approximately 6-8 weeks after the last date of the term in which academic work was completed.

The graduation date for summer candidates is in July. However, certain programs have a completion date in August and in these cases, the last date of academic work will be used as students’ graduation date. Students with degree completion dates after the start of the fall semester will have graduation dates in December.

More info on Enrollment Services>>

Financial Aid

The BHC Financial Aid Office is dedicated to helping students obtain federal and state financial aid in order to complete their degree or certificate program. Our staff can assist you in submitting your Free Application for Federal Student Aid (FAFSA) application, troubleshooting your financial aid requirements, and understanding your eligibility. Appointments are not required. Students are welcome to contact our office during business hours (8 a.m. to 5 p.m. Monday-Friday) or email anytime for assistance!

More info on Financial Aid >>

Library Services

The Quad-Cities Campus Library and the East Campus Gust E. Lundberg Library provide access to collections of print and online resources for students, faculty and staff. The library provides research assistance, library instruction, circulation services, interlibrary loans, and access to public computers and printing. The library webpage provides access to the online catalog, article databases, ebooks, streaming videos and detailed information about library services. Contact the library at or 309-796-5700.

More info on Library Services >>

Student Life

Participating in student life at Black Hawk College can help you have the best online college experience possible! The Student Life Office is here to support you as you continue your education. Our online student community can help you grow your network outside of the virtual classroom.

Student Life offers online programming and the opportunity to connect virtually with student organizations to allow you to connect with other students who are on and off campus.

We encourage you to be a Brave and get involved! Have fun, make new friends and access the resources you need to succeed! Check us out at our Student Life webpage!

More info on Student Life >>

TRIO Student Services


TRIO Student Support Services (SSS)

TRIO makes the college transition smoother by offering one-on-one advising, workshops and other services to help low-income students, first-generation college students, and students with disabilities succeed in college. The program can help you build on your strengths and address your areas of concern. This program is available to students enrolled through and living in the Quad-Cities metropolitan area. TRIO offers:

  • Academic advising
  • Academic, financial literacy and other skill-building workshops
  • Career development assistance
  • Cultural activities/field trips
  • Equipment access
  • Tutoring

All services are free to eligible students. Click for the TRIO Application.

More info on TRIO >>



All BHC students have access to free tutoring online or in-person at the Tutoring Center at both the Quad-Cities Campus and the East Campus. Walk-in tutoring only applies to math and writing. Online virtual sessions (through “Tutoring via Canvas Conferencing”) or in-person appointments can be scheduled by filling out a tutoring request.

24/7 Tutoring: Free online tutoring is available 24/7 through for all BHC students. Every session is one-to-one and personalized to your subject and your question. Access through your Canvas account.

More info on Tutoring >>

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