Medical Receptionist

Program Description

Instructor: L. Garrison, MS

Make every patient feel welcomed as they walk into a health care facility. Learn exercises in judgment, independent action and coping graciously with interruptions.

Topics will include:
• Business and work ethics
• Patient/provider relations
• Scheduling and records management
• Role-playing
• Humor/stress
• Professionalism
• Generational attitudes
• Career path
• Customer service skills

4 Thursdays     Oct. 3 – Oct. 24     6:00 – 8:30 p.m.
CRN 81153     Outreach – Rm. 403     Tuition Fee $195