Instructor: K. Lyord, NCMA
Make every patient feel welcomed as they walk into a health care facility. Learn exercises in judgment, independent action and coping graciously with interruptions.
Topics will include:
- Business and work ethics
- Patient/provider relations
- Scheduling and records management
- Generational attitudes
- Career path
- Customer service skills
Required: Complete a résumé through the BHC Career Services Center during the class.
7 Thursdays Feb. 28 – Apr. 11 6:00 – 7:30 p.m.
CRN 11184 Bldg. 3 – Rm. 205 Tuition Fee $225