Instructor: K. Lyord, NCMA
Make every patient feel welcomed as they walk into a health care facility. Learn exercises in judgment, independent action and coping graciously with interruptions.
Topics will include:
- Business and work ethics
- Patient/provider relations
- Scheduling and records management
- Generational attitudes
- Career path
- Customer service skills
Required: Complete a résumé through the BHC Career Services Center during the class.
7 Thursdays Oct. 4 – Nov. 15 6:00 – 7:30 p.m.
CRN 81224 Outreach – Rm. 408 Tuition Fee $225