Medical Receptionist

Program Description

Instructor: K. Lyord, NCMA

Make every patient feel welcomed as they walk into a health care facility. Learn exercises in judgment, independent action and coping graciously with interruptions.

Topics will include:

  • Business and work ethics
  • Patient/provider relations
  • Scheduling and records management
  • Role-playing
  • Humor/stress
  • Professionalism
  • Generational attitudes
  • Career path
  • Customer service skills

Required: Complete a résumé through the BHC Career Services Center during the class.

7 Thursdays         Oct. 4 – Nov. 15            6:00 – 7:30 p.m.
CRN 81224         Outreach – Rm. 408       Tuition Fee $225