Medical Office Receptionist Certificate

Program Description

This certificate is offered only at the Quad Cities Campus.

The Medical Office Receptionist program prepares individuals for medical office receptionist employment. By combining courses from Administrative Assisting and Health Management Information AAS degrees, this certificate will provide students with specialized knowledge of medical terminology and medical procedures to better perform front desk operations in a medical environment. The medical office receptionist coordinates office functions and operates as part of the medical team.


Students who successfully complete this program will be able to:

  • Appropriately manage telephone communications and schedule office, surgical, and diagnostic procedures.
  • Receive patients and visitors.
  • Apply legal and ethical standards.
  • Create and maintain confidential patient records; sort and disperse incoming mail.
  • Utilize the computer to perform office functions: key documents and other correspondence using correct grammar and punctuation, enter patient information, complete billing, enter payroll, record insurance information, schedule patient appointments, etc.
  • Apply appropriate medical terminology when communicating with patients, office staff, and insurance companies.
  • Employ proper health insurance knowledge when speaking or corresponding with clients/patients and insurance companies.

Suggested Courses

Course (Credit Hours):

First Semester

BE 100         Work Environment Orientation (2)
ACCT 170   Accounting Basics – Career I (3)
ACCT 171   Accounting Basics I – Lab (1)
BE 110        Data Entry Applications – fall (1)
BE 141        Computerized Keyboarding (3)
BE 145        Microsoft Word (3)
BIOL 150    Medical Terminology 3

Second Semester
BUSN 116   Business Relations (3)
BE 106        Records Management (3)
*BE 180       Business Communications (4)
HIM 156      Intro to Health Insurance (3)
HIM 200     Advanced Medical Terminology (3)
HIM 255     Management of Electronic Health Records (3)

Minimum total hours required for Certificate 35

* Students should look at Assessment and Orientation.

Minimum total hours required for degree: 35