Dental Office Management

Program Description

Instructor: S. Costello, RDA, Dental Office Manager

Prerequisite: Basic Windows skills

Students will learn the essential skills for managing the business aspects of a dental practice, becoming an administrative dental assistant and managing a dentist’s office. Learn about dental terminology and anatomy, medical records management, accounts receivable and reimbursement management, insurance and patient billing, patient scheduling, procedural and diagnostic coding (CDT-5), and other office responsibilities including arranging staff scheduling and staff meetings.

Students should enroll in this program if they are interested in entering the non-clinical side of dentistry. This program will provide entry-level administrative assistant training to put the student on a path for team leadership or management.

Before the first class, purchase required textbook at

The Certified Dental Office Assistant Exam (CDOA) exam is available upon successful completion of the class through National Career Certification Board (NCCB).

8 Thursdays           Feb. 7 – Mar. 28             6:00 – 8:30 p.m.
CRN 11182           Outreach – Rm. 405      Tuition Fee $395

Required Textbook Purchasing Procedure:

  1. For a list of PaCE textbooks, visit
  2. Click on campus location (Hawk’s Hub (QC) or East Campus).
  3. Click on (Order Textbooks) in the Textbooks box.
  4. Select Term (Spring 2019), Select Department (Adult Ed)
  5. Click on your course name under Select Course and click (Add Selection).
  6. Click on (Get Course Materials) to see your book title.
  7. Payment options – debit, credit, or pay at pickup.
  8. Delivery options – ship to home, pick up at East Campus or pick up at Quad-Cities Campus.