Administrative Office Support Certificate

Program Description

The Administrative Office Support Certificate prepares the student as an entry-level office worker in private industry, non-profit organizations, and government offices. Entry-level positions may include routing telephone calls, handling the mail, filing and retrieving documents, and using a computer to organize data. Positions may require higher level degrees for planning meetings and special events, writing business letters, and making travel arrangements.

The role of office professionals (commonly known as administrative assistant, receptionist, word processor, and secretary) has changed due to the downsizing of companies, a decrease in middle managers, and increased use of technology. Excellent opportunities for employment continue in many companies. Because job titles in industry vary, emphasis is placed on skills and competency levels rather than job titles. Programs encompass the integration of 21st century workforce skills emphasizing communication, teamwork, project management, and problem solving.

The Administrative Office Support Certificate is based upon a “ladder” concept so that students may exit the program after 31 hours or continue to pursue the Administrative Assisting Associate in Applied Science degree. The certificate consists of the first two semesters of the degree.


Gainful Employment

Gainful employment is one important measure that students and parents should pay attention to as they examine colleges and programs. All non-degree programs must be designed to lead to gainful employment in a recognized occupation in order to be deemed eligible for federal student aid. These programs are generally less than 2 years in length and result in a certificate.

Administrative Office Support Certificate

Suggested Courses

Course (Credit Hours):

First Semester

BE 100          Work Environment Orientation (2)
BE 110          Data Entry Applications (1)
BE 141          Computerized Keyboarding I (3)
BUSN 116    Business Relations (3)
BUSN 160    Business Math I (3)
CS 100  Introduction to Computers (3)

Second Semester

BE 105          Business Presentation Skills (2)
BE 142          Computerized Keyboarding II (4)
BE 145          Microsoft Word (3)
BE 146          Microsoft Excel (3)
BE 180          Business Communications (4)

1Students enrolling in BE 180 must have an appropriate placement score or have taken COMM 105 as a prerequisite.

Minimum total hours required for degree: 28