Quality Training

Last updated 10/29/2013

The Business Training Center customizes quality training to keep companies up to date, competitive and efficient. Topics include:


ISO 9001:2000 – Understanding the Process Approach
Participants will learn how to demonstrate and cascade the knowledge and use of the 8 quality management principles down through the organization and into the 4 core processes. ISO’s process approach model will help to understand the changes and additions that are now in clause 7 Product Realization.

This workshop is intended for personnel who will lead, direct, coordinate or participate in creating their quality management system as well as for personnel who have internal audit or training responsibilities.

ISO 9001:2000 — How to Transition (Max 8 Hours)
The new version of ISO 9001:2000 was created to provide more influence on customer satisfaction and process control. The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach.” This transition class will provide the attendees with the knowledge to:

  • Learn how to demonstrate and cascade the knowledge and use of the eight quality management principles down through the organization
  • Learn the four core processes and ISO’s Process Approach Model
  • Define the nine requirements for top management and discuss implementation techniques
  • Understand the changes and additions that are now in clause seven, Product Realization
  • Determine an approach to meet the new requirement section 6.2.2, Competency and Awareness and Training.
  • Receive the templates that you can modify back on the job.
  • Receive insight to information on: 1) your quality manual 2) your documented procedures 3) identifying, controlling, measuring, monitoring and analyzing your processes

ISO 9001:2000 – Internal Quality Auditing
This workshop is designed for the quality auditors of an ISO 9001:2000 registered organization. Emphasis will be placed on the principles if ISO 9001:2000 and auditing compliance to the ISO standard. Individuals will gain skills needed to plan, prepare, and perform internal quality audits. This training provides hands-on audit activities.

Internal Auditor Training (Max 8 Hours)
This course provides the body of knowledge necessary to assist candidates in developing, implementing and auditing ISO 9000 based quality systems. There will be interactive group exercises and case studies to provide practice. This 2-day course will provide knowledge of:

  • The 8 Quality Principles listed in ISO 9004:2000
  • Internal Audit—determining the effectiveness of the quality management system
  • Process and Product Realization audits
  • Control of Documents and Record
  • Planning the Audit Program
  • Audit Implementation (Execution)
  • Group Exercises including preparation of audit plans
  • Corrective Action/Follow uP
  • The four “Core Process” model
  • ISO 19011:2002 “Guidelines for quality and/or environmental management systems

ISO/TS 16949:2002 – How to Transition
Participants will review and understand further how to address new requirements, including documenting customer specified requirements, customer oriented processes (COPS) and the product realization processes. Review of modified and closely watched guidelines for certification and suggestions for performing internal audits will be addressed.

This workshop is intended for personnel who will lead, direct or coordinate in existing QS-9000 quality programs as well as personnel who have internal audit or training responsibilities.

Lean Manufacturing Simulation »

Lean Manufacturing Simulation (Max 8 Hour)
Demonstrates a philosophy of efficiency which, when implemented, shortens the time between customer order and factory shipment by eliminating waste through the use of a manufacturing simulation. After completing the simulations, participants will be able to:

  • Differentiate between a push and a pull system
  • Identify the eight wastes that must be eliminated to make the manufacturing process lean
  • Explain how those wastes reduce a company’s profits
  • Make more effective use of the employees whose time becomes available because of waste elimination

Mistake Proofing »

Mistake Proofing
This course introduces students to mistake-proofing for achieving zero quality control.
To provide participants with opportunities to:
Apply principles of mistake-proofing and zero quality control in manufacturing settings.
Upon completion of the course, participants will be able to:

  • Define zero quality control
  • Understand the benefit and importance of zero quality control
  • Learn the 1-10-100 rule
  • Identify what causes defects
  • Compare and contrast a traditional quality cycle and a zero quality control cycle
  • Understand inspection types
  • Identify the 4 elements of zero quality control
  • Understand the purposes of mistake-proofing
  • Identify the steps of mistake-proofing
  • Understand the outcomes of mistake-proofing
  • Learn the methods for using mistake-proofing

Root Cause Analysis »

Root Cause Analysis (8 Hours)
This course is designed to provide participants with opportunities to identify the cause (s) of a problem and find ways to eliminate the cause (s) to prevent them from occurring again. Upon completion of the course, participants will be able to:

  • Define root cause analysis
  • Identify the stages of root cause analysis
  • Define events and identify various types of events
  • Differentiate between natural and qualified teams
  • Engage in problem identification using event questions
  • Engage in procedures to gather and verify data
  • Understand the importance of asking “why”
  • Differentiate between direct cause, contributing cause and root cause and test the cause chain
  • Define corrective action
  • Distinguish between specific and preventive corrective action
  • Perform follow up and assessment
  • Formulate a root cause analysis plan of attack
  • Participate in root cause analysis exercise

5S Approach »

5S Approach
The 5S Philosophy focuses on effective work place organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. This workshop will provide participants with opportunities to plan and carryout a 5S event in their own work areas.
Upon completion of the course, participants will be able to:

  • Sort – separate out all things that are unnecessary and eliminate them
  • Straighten – arrange essential things in order for easy access
  • Scrub – keep machines and work areas clean
  • Stabilize – make cleaning and checking a routine practice
  • Sustain – make the 5 S’s a way of life