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Tutoring

Computer Specialist-Desktop Support Technician Track

Last updated 4/7/2014

Code: 5178

Program Contacts:
QC Campus
Debbie Collins, 309-796-5316, collinsd@bhc.edu
Jamie Hill, 309-796-5284, hillj@bhc.edu
Don Mosier, 309-796-5278, mosierd@bhc.edu

East Campus
Jodee Werkheiser, 309-854-1821, werkheiserj@bhc.edu


This degree is offered only at the Quad-Cities Campus.

The Computer Specialist Associate in Applied Science degree is a multi-disciplinary degree designed to produce graduates with the knowledge necessary to work in today’s information technology environment. All students will study a variety of introductory courses consisting of HTML, networking, Windows and Linux operating systems, security, hardware, programming logic and Microsoft Project. With this strong foundation, students can go into depth by selecting a track for specialization. Tracks include Desktop Support Technician, Network Administration, Web Programming and Computer Programming. The degree is designed so that an individual may complete one of the related certificate programs (Desktop Support Technician Certificate, Web Developer Certificate, PC Application Programmer Certificate, Network Technician Certificate and Network Administrator Certificate), and then complete the Computer Specialist Associate’s degree. Individuals may also enroll directly in the Computer Specialist program without any prior coursework. The two-year course of study culminates in the internship which provides valuable on-the-job experience.

Many of the courses prepare students for industry-related certifications including CompTIA’s A+ and N+ certification, Microsoft’s MCITP (Microsoft Certified IT Professional) and MTS certification, CISCO’s CCNA and CCENT certification, and CIW (Certified Internet Web Professional) Foundations exam.

About the tracks: Desktop support work involves installing, configuring, repairing, and managing computer hardware and software. Network administration work manages the back-office by building and configuring networks, installing and configuring servers and workstations, troubleshooting hardware, network, and related problems including routers and switches. Network security work secures systems and detects security attacks. Programmers design and create complex programs in high-level languages. Languages studied include Visual Basic, SQL, VBA, and Java. Web programmers develop and update websites with interactive technologies including HTML, CSS, JavaScript, Flash, ASP.NET and PHP.

Computer Specialist-Desktop Support Technician Track
Code: 5178
Course of Study Outline – Suggested Courses (Credit Hours)

First Semester
CIP 170 — Web Page Development  or  (3)
CIP 170A and CIP 170B
CIP 101 — Computer Logic and Design (4)
COER 116 — Microcomputer Hardware (3)
NETW 120 — Basic Computer Networks (3)
COER 110 — Basic Electronics - fall only (3)

Second Semester
COER 112 — Microcomputer Operating System (3)
BE 180 — Business Communication  or  (3-4)
ENG 101 — Composition I
2
ENGT 105 — PC Applications in Technology (3)
COER 118 — Computer Troubleshooting (3)
1
Technical Elective (3)

Summer Semester
General Ed Elective in Humanities, Social Sciences (3)
Science, or Non-Western Studies

Third Semester
CIP 130 — Microsoft Excel (3)
NETW 170 — Intro to Information Security (3)
NETW 210 — Windows Workstation (3)
SPEC 111 — Business and Professional Comm  or  (3)
SPEC 101 — Principles of Speech Communication
1
Technical Elective (3)

Minimester
CIP 201 — Microsoft Project (1)

Fourth Semester
COER 180 — Desktop Application Support - spring (3)
COER 216 — Advanced PC Hardware/A+ Prep (3)
NETW 215 — Windows Servert - spring only (3)
NETW 190 — Internship (3)
COER 125 — IT Professional Skills (1)

Minimum total hours required for degree (64)

1Suggested Technical Electives (6 credits needed)
CIP 104 — Intro to Computer Programming (3)
CIP 126 — Microsoft Access (3)
CIP 151 — Adv Office Applications w/VBA (3)
CIP 167 — Scripting for Administration (3)
CIP 190 — Microsoft Sharepoint (3)
NETW 125 — CISCO I (3)
NETW 145 — CICSO II (3)
NETW 255 — Advanced Networking/N+ Prept - spring (3)
2May substitute with CS 100 (Intro to Computers)

Courses for this program include: »

BE 180 Business Communications
4 cr. hrs.;
4 lecture hours; 0 lab hours per week.
Prerequisite: Students must have one of the following placement tests within given scores: ACT English, 22-36; or ASSET writing, 37-55; or COMPASS writing, 32-99.15
Techniques of effective written communications for business. This will include psychology of communicating with customer service emphasis, focus on international communications, and accuracy and conciseness needed for in-house e-mail.

CIP 101 Computer Logic and Design
4 cr. hrs.;
4 lecture hours; 0 lab hours per week.
An introduction to problem solving and logic needed for working with computer systems. Students will learn to analyze problems and apply the three basic programming structures – sequence, decision, and repetition – and top-down design to develop a solution. Students will also learn number systems, logic, truth tables, Boolean logic, base 2 and base 16 representations. Students will learn the tools used for problem solving such as structure charts, flowcharts, pseudo code, decision tables, and UML. Other topics covered include the concept of a computer system and programming methods.

CIP 104  Intro to Computer Programming
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisite: CIP 101 or concurrent enrollment in CIP 101 recommended.

This course teaches the student the use of key structured programming statements and the use of a programming language in writing microcomputer application programs. Proper programming design, structure, and logic are emphasized.

CIP 126  Microsoft Access
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Analysis of procedures, personnel, and hardware necessary in electronic database processing. Topics covered include review of design, creation, and maintenance of databases including a study of tables and data validation, relationships, queries, forms, reports, macros, SQL, and normalization of tables.

CIP 130  Microsoft Excel
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Spreadsheet analysis is designed for both the novice and experienced user of spreadsheets. Students learn a systematic procedure for formulating and solving business problems using current spreadsheet software.

CIP 151  Adv Office Applications w/VBA
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisites: CIP 101 or CIP 104 and CIP 130 or CIP 126 or CS 100 or ENGT 105 or instructor consent.

This is an advanced course in Microsoft Office applications that prepares students for Microsoft Certified Application Specialist (MCAS) certification exam in Word, Excel, and Access. Student will learn to automate Microsoft Office applications using VBA (Visual Basic for Applications).

CIP 167  Scripting for Systems Administration
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisites: COER 112 or instructor consent.

The student will learn techniques for creating customized scripts in both the Linux and Windows environment. This course provides students with the skills to read, write, maintain, and debug Linux shell scripting and Windows scripting for Systems Administration.

CIP 170 Web Page Development
4 cr. hrs.;
4 lecture hours; 0 lab hours per week.
The student will learn Web site development with the three methods that have been used sine Web design first began: hand-coding HTML using a text editor; building Web pages using a WYSIWYG editor like Dreamweaver; and using the most modern method, a Content Management System that separates design from content while making it easy for non-technical users to update a site. Topics include: design principles, formatting Web pages with cascading style sheets, server-side vs. client-side technologies, testing Web pages with multiple Web browsers, and Web servers. In addition, the student will learn how to stay current on W3C standards for Web page development.
4 credit hours: 4 lecture hours; 0 lab hours per week.

CIP 170A  Web Page Development I – HTML/CSS
2 cr. hrs.;
2 lecture hours; 0 lab hours per week.
The student will learn website development with how Web design first began: hand-coding HTML using a text editor. Students will also format web pages with cascading style sheets using a text editor. Topics include: design principles, formatting web pages with cascading style sheets, server-side vs. client-side technologies, testing web pages with multiple web browsers. In addition, the student will learn how to stay current on W3C standards for web page development.

CIP 170B  Dreamweaver
2 cr. hrs.;
2 lecture hours; 0 lab hours per week.
The student will learn website development using Dreamweaver (an HTML Editor) and will learn the concept of maintaining a site using Content Management System software. Topics include: Dreamweaver views, CSS, Layout, Assets, and Behaviors in Dreamweaver. Students will learn how to create and manage a web site within Dreamweaver.

CIP 190  Microsoft SharePoint
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
This course will prepare students for the Microsoft Office Specialist certification exam in SharePoint. Topics include creating and formatting content, managing SharePoint sites, using SharePoint for collaboration, searches, integration with Microsoft Office application.

COER 110  Basic Electronics
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
A course in basic electronics for students pursuing the Computer Specialist degree or Desktop Support Technician certificate. Includes fundamental DC and AC concepts, common electronic components and basic circuits, with an emphasis on their application in PCs and peripherals.

COER 112 Microcomputer Operating Systems
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
This is a course on Microcomputer Operating Systems.  The two operating systems of focus are Windows and Linux. Each will be explored independently in a comparative fashion with a primary focus on the usage of the command-line interfaces.

COER 116 Microcomputer Hardware
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
This course is an introduction to microcomputer hardware components, from a technician’s perspective. Content includes motherboard, CPU, memory, storage devices, and I/O devices, etc. Emphasis is on installation and repair, as well as hardware/software interaction. Not an A+ Certification prep course, but provides a foundation for future pursuit of this credential.

COER 118  Computer Troubleshooting
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
Prerequisite: COER 116 “C” or better.

This course provides an introduction to computer support, troubleshooting methodologies, and routine computer maintenance and repair.

COER 125 IT Professional Skills
1 cr. hr.;
1 lecture hour; 0 lab hours per week.
Prerequisite: permission of instructor.
Designed to be taken at the same time as the student’s internship in computer repair, network technician, or microcomputer support. Includes discussion of workplace issues, development of job-seeking strategies, and enhancement of interpersonal skills.

COER 180  Desktop Application Support
3 cr. hr.;
2 lecture hours; 2 lab hours per week.
Prerequisites: CS 100 and NETW 120 “C” or better, or instructor consent.

A course on supporting, configuring and troubleshooting common desktop PC application programs, providing hands-on as well as classroom experience. Content covers Microsoft Office, Internet Explorer, Outlook, etc., in a networked office environment. COER 180 covers topics included in the Microsoft Certified Desktop Support Technician exam or similar certification. Students should be familiar with current Microsoft operating system (XP, Vista, Etc.), basic network operation, and desktop applications from a user standpoint.

COER 216  Advanced PC Hardware/A+ Preparation
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
Prerequisites: COER 116 and COER 112 and NETW 120 or instructor consent.

An advanced capstone course in microcomputer hardware installation, troubleshooting and repair, with an emphasis on preparing the student to take the CompTIA A+ Certified Technician certification exams. Students will take the CompTIA exams as a requirement for course completion.

CS 100  Introduction to Computers
3 cr. hrs.;
3 lecture hours; 1 lab hour per week.
Prerequisite: Appropriate placement score or REA 093 “B” or better.

Introduction to computer concepts, computer applications, and the impact of computers on society. Applications include problem solving methods, word processing, spreadsheet, database,  and presentation graphics software. Basic Algebra or equivalent is recommended.

ENG 101 Composition I
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisite: An ACT English score of 22-36, the appropriate COMPASS score, or successful completion of English 091.
English 101 is designed for students who are competent in the fundamentals of composition. Students will write essays using a variety of expository strategies and will apply standard techniques of documentation when appropriate. IAI: C1 900

ENGT 105  PC Applications in Technology
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
A course designed for developing computer communicating information skills in an Engineering Technology career environment. Course focuses on needed computer operator skills; usage of current computer operating systems software and utilities; Microsoft’s Office application software Word, Excel, and Internet Explorer; Productivity software: Outlook; and Simulation software Automation Studio.

NETW 120 Basic Computer Networks
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
An introductory course in networking for the technical student. Includes basic network hardware, software, troubleshooting, and maintenance.

NETW 125  Cisco I
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
An introductory Cisco Academy course for persons preparing for the CCNA exam or pursuing the Networking certificate or the Networking track of Computer Specialist degree. Typical subjects involve the OSI model, data links, network addressing, data encapsulation and conversion, IP addresses and subnetting, and functions of the TCP/IP network-layer protocols.

 NETW 145  Cisco II
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisite: NETW 125 “C” or better.

Second in a series of Cisco Academy courses for persons preparing for the CCNA exam or pursuing the Networking certificate or those in the Networking track of the Computer Specialist degree. Typical subjects involve router configuration using classful and classless addresses, VLSM and CIDR, RIPV1 and RIPV2, EIGRP, OSPF and network troubleshooting. A lab fee will cover the cost of an industry certification exam. Students will be required to take the exam to complete the course.

NETW 170 Intro to Information Security
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Prerequisite: COER 112 and COER 116 and NETW 120 or NETW 125 with “C” or better, or successful completion of proficiency exam, or permission of instructor.
An introduction to the topics, technologies and terminology associated with network information security. This course is a prerequisite for all other courses in the security track of the Microcomputer Support Specialist degree.

NETW 190 Networking Internship
1-3 cr. hrs.;
0 lecture hours; 5-15 lab hours per week.
Prerequisite: NETW 120 with a “C” or better and permission of instructor.
Supervised field program providing work experience directly related to the student’s area of concentration. On-the-job experience is required of all program graduates.

NETW 210  Windows Workstation
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
This course provides the knowledge and skills necessary to implement, administer, and troubleshoot information systems that incorporate Microsoft Windows Workstation.

NETW 215  Window Server
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
Prerequisite: COER 112 “C” or better or instructor consent.

This course provides the students with the knowledge and skills necessary to implement, administer, and troubleshoot information systems that incorporate Microsoft Windows® Server.

NETW 255  Advanced Networking/N+ Prep
3 cr. hrs.;
2 lecture hours; 2 lab hours per week.
Prerequisite: NETW 120 or NETW 125 “C” or better or instructor consent.
A capstone course on computer networking hardware and software, providing hands-on as well as classroom experience, with an emphasis on preparing the student for the Comp TIA Network+ certification exams. Students will take the CompTIA exam as a requirement for course completion.

SPEC 101  Principles of Speech Communication
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
The oral communication course combines communication theory with the practice of oral communication skills. The oral communication course: (1) develops awareness of the communication process; (2) provides inventional, organizational, and expressive strategies; (3) promotes understanding of and adaptation to a variety of communication contexts; and (4) emphasizes critical skills in listening, reading, thinking and speaking. IAI: C2 900

SPEC 111  Business and Professional Communication
3 cr. hrs.;
3 lecture hours; 0 lab hours per week.
Promotes awareness and development needed to communicate competently within professional organizations. Focus is on interviewing, management styles, inter-office communication and professional presentations.