Last updated 2/11/2014
Certificate Code: 5725
This degree is offered only at the Quad-Cities Campus.
The Desktop Support Technician Certificate prepares individuals for positions in computer operations, maintenance, and repair of personal computers. The program develops computer technicians that will assume the responsibilities of hardware maintenance, application assistance, and software support in commercial and industrial environments. Graduates from this program will be responsible for installing software, troubleshooting and repairing or replacing faulty components (disks, memory, I/O devices, etc.), assisting with computer-related purchases and inventories, supporting peripheral devices (i.e., modems, printers, monitors), and performing basic computer maintenance.
Students starting this program and wishing to continue their education can do so with the Computer Specialist – Desktop Support Track AAS.
Opportunities for employment exist in commercial, business, and industrial environments. Typical positions include field service personnel, help desk, and computer system support staff.
Course of Study Outline – Suggested Courses (Credit Hours)
*ENGT 105 — PC Applications in Technology (3)
NETW 120 — Basic Computer Networks (3)
COER 116 — Microcomputer Hardware (3)
COER 110 — Basic Electronics - fall only (3)
NETW 210 — Windows Workstation (3)
COER 112 — Microcomputer Operating System (3)
COER 180 — Desktop Application Support - spring (3)
COER 216 — Advanced PC Hardware/A+ Prep (3)
COER 118 — Computer Troubleshooting (3)
COER 125 — Seminar (1)
NETW 215 — Windows Server (3)
Minimum total hours required for certificate (31)
Suggested electives include: CIP 126, CIP 167, NETW 125, (Spring Semester) NETW 215, NETW 255
*May substitute with CS 100 (3 cr. hrs.)
Gainful employment is one important measure that students and parents should pay attention to as they examine colleges and programs. All non-degree programs must be designed to lead to gainful employment in a recognized occupation in order to be deemed eligible for federal student aid. These programs are generally less than 2 years in length and result in a certificate.